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FRANDOCS
10 monthly payments of $649.50
We invite you to call us at 800-655-0343 to discuss the Franchise Operations Manuals with one of our Manual Consultants. If you prefer, just fill out the Request More Information section of this page and we will contact you for a free consultation. Operations Manuals
Operations Manuals are included in the Platinum Program Retail Business, Food Service, Wholesale, Direct Sales and Manufacturing Operations Manuals with six months No matter what your business is our consulting Specialists are included with the purchase of the Operations Manual. Frandocs Operations Manuals include Six Months of Consulting by Our Operations Manual Specialists. Our consultants will work with you on a one-on-one basis to complete your Operations Manual. Frandocs has created a complete operations manual. Our manual specialists have taken over 10 years to develop a manual to be given to new franchisee's and to also be used in corporate operations. The Franchise Operations Manuals are designed for all types of business including, service, restaurant, retail, and consulting business. Each client is assigned a Manual Specialist to consult with them on modifying the manuals to exactly fit their business. The Operations Manual is designed to be flexible. It can be expanded to fit corporate or franchise operations. An operations manual is critical to any successful franchise, single or multi-unit business. Pictures can be inserted into the manual to illustrate your products or menu items. Advertisements for the franchisee's to run in local papers, yellow pages or magazines can also be inserted, with coupons. The forms listed are an addition to the manual and can be inserted where desired. These forms will be used by the Franchisee in day to day operations. All forms are on CD Rom and can be modified to fit any business. A sample of the employment agreement form can be viewed by clicking on the button below.
Consulting Pre-Opening Manual
Personnel
Operations
Franchise Operations Manual Subjects Purpose of the Manual Confidentiality Disclaimer Welcome Letter to your Company History of your Company Whom to Call Overview of Services Provided to Franchisees Site Selection Lease Approval Initial Training Grand Opening Support Ongoing Training and Support Pricing Approved Suppliers Marketing Internet Overview of Your Responsibilities Fees Business Structure Liability Protection Site Selection Process Site Selection Criteria Market Analysis Seeking Approval of Proposed Sites Lease Considerations Seeking Approval of Lease Licenses, Permits and Taxes Business Licenses and Permits Optional Certifications Tax Registrations and Payments State Information Web Sites Additional Resources Training Scheduling Initial Training Initial Training Program Setting Up Your Facility Building Out the Facility Construction Specifications Required Fixtures, Furnishings, Equipment and Services POS and Computer Systems Sign Requirements List of Approved Suppliers Initial Inventory and Supplies Required Items List of Approved Suppliers Utilities / Services Uniforms Bank Accounts Main Business Account Operating Account Insurance Coverage General Insurance Requirements Minimum Coverage Amounts Insurance Company Requirements Grand Opening Grand Opening – Publicity The First Company Meeting Pre-Opening Checklist Employment Law Basics Employee Rights / Employer Responsibilities Federal Regulations on Employment Relationships State Employment Laws OSHA Federal Standards State OSHA Programs Preparing to Hire Your First Employee Job Responsibilities and Ideal Employee Profiles Responsibilities Profile of Ideal Employees Job Descriptions Recruiting Employees Sources of Employee Candidates Job Advertisements Requirements to Advertise Open Positions Job Applications Application Form Confidentiality of Applications Interviewing Job Applicants Preparing For Interviews Conducting Successful Interviews Questions to Avoid Background Checks on Job Applicants General Tips on Background Checks Special Rules for Certain Records Pre-Employment Testing Miscellaneous Hiring Issues New Employee Paperwork Additional Steps in Hiring Process New Employee Orientation New Employee Training Personnel Policies Communicating Work Rules Paying Your Employees Wages Minimum Wage Benefits Employee Scheduling Employee Management Forms Employee Morale / Motivation Improving Morale and Motivation Performance Evaluations Employee Discipline Resignation / Termination Resignation Termination Post-Separation Procedures Final Paychecks Explaining Termination to Other Employees Giving References Summary of Good Employee Management Practices Getting Legal Help with Employment Law Issues Required Days / Hours of Operation Customer Service Procedures Customer Service Philosophy Customer Feedback Customer Complaints Our Customer Complaint Policy Refund Requests Miscellaneous Customer Services Dry-Cleaning Lost and Found Service Procedures Greeting Customers Answering the Telephone Atmosphere Understanding the Product Offerings Working / Interacting with Customers Job Descriptions Suggestive Selling Techniques Passive Selling Versus Active Selling Merchandising Procedures Visual Merchandising Standards Merchandising Products Using Signage Maintaining Inventory Dishwashing / Sanitation Procedures Opening / Closing Checklists Opening Checklist Closing Checklist Transacting Sales Entering Orders Using the POS System Cash Handling Procedures Accepting Personal Checks Accepting Credit Cards Suggested Prices Gift Certificates Issuing Gift Certificates Redeeming Gift Certificates Inventory Management Product Ordering Procedures Ordering from Approved Suppliers Changing Approved Suppliers Product Receiving Procedures Storing Procedures Labeling and Rotating Inventory Operational and Financial Reporting Features of the POS System Generating Reports Analyzing Reports Sample Reports Franchise Fees and Reporting Requirements Royalty Payment s – Weekly, Monthly Marketing Fees Required Reports Financial Statements Loss Prevention Techniques Cash Procedures Inventory Required Cleaning and Maintenance , Daily, Weekly Safety Procedures Preventing Accidents and Injuries Crisis Management Reporting Accidents Workman Compensation Issues Fire Safety Robbery / Burglary Unruly Customers Building Rapport Handling Objections Understanding Your Competition Competitive Advantages Promoting our Business in Your Area Your General Obligations Guidelines for Using Trade Marks Marketing Standards Logo Specifications Required Marketing Expenditures System Marketing Local Marketing Requirements Regional Cooperative Advertising Grand Opening Local Marketing Direct Mail Radio Television Billboards Magazines Newspapers Yellow Pages Internet Website Networking Customer Referrals Public Relations Press Releases Better Business Bureau Local Chamber of Commerce Team Sponsorships Community Service Obtaining Marketing Approval Daily Cash Sheet Absence Policy Applicant Information Release Sample Applicant Rejection Letter Sample Applicant Acknowledgment Letter Time Spent During Work Hours Customer Satisfaction Survey Discipline Documentation Form Drug Test Consent Form Electronic Funds Transfer Authorization Emergency Instructions Job Application General Work Rules Holiday / Vacation Policy Sexual Harassment Policy Smoking Policy Termination Meeting Checklist Employee Time Records Checklist For Handling Workers’ Compensation Claims Workplace Safety Rules Employee Data Form
10 monthly payments of $649.50
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